Support

  • test 1

    Sorry, this entry is only available in Arabic.

  • why do i trade using the internet

    The Internet offers you several advantages, the most important of which are:
    • Do not rely on an account manager. You can trade when you want, not when your account manager is available.
    • You can follow the prices and market data at the moment and also see the reports of technical and financial analysis.
    • You can get a better commission rate.
    • You can trade wherever you are, just go online to do so. (No need for international phone calls when traveling).
    • You can access your account to check your balances at any time without having to wait for someone to do this for you

  • how to start opening account

    To open an account, just call us at 24141215, or send an email to newaccount@osoolesb.com.
    You can then select one of the following options:
    1 – to send you a salesperson to your home or office.
    2 – You can pass on any of our branches.

  • What does the commission link system mean in transaction size?

    This means that the commission value is reduced with increasing your trading volume. For example if the trading include:
    Today May 3, 200,000
    Today May 9, 200,000
    Today May 11, 100,000
    The commission will be 3/1000 for the first 200,000
    The commission will be 3/1000 for the second 200,000
    The commission will be 2.75 / 1000 for trading 100,000
    The system records the volume of your transactions since the beginning of the month and calculates the commission rate automatically. The system is restarted every month.

  • Why use a commission link system at transaction size?

    We believe that this is a fair way to calculate our clients’ large volume of trading.

  • What if you exceed the transaction volume in the middle of the invoice

    If you have a circulation of 100,000 and the volume of transactions during the month and until this day 390,000 system will perform the following:
    (10,000 in 3/1000) and (90,000 in 2.75 / 1000)

  • Why transaction fees are determined at the end of trading only

    Transaction fees depend on many variables that can be determined after the trading is completed. They include the actual price of the transaction and the number of transactions performed to complete all trading orders.

  • why do i trade using the internet

    The Internet offers you several advantages, the most important of which are:
    • Do not rely on an account manager. You can trade when you want, not when your account manager is available.
    • You can follow the prices and market data at the moment and also see the reports of technical and financial analysis.
    • You can get a better commission rate.
    • You can trade wherever you are, just go online to do so. (No need for international phone calls when traveling).
    • You can access your account to check your balances at any time without having to wait for someone to do this for you

  • (العربية) كيف أتابع السوق

    You have access to our research reports that are fully released by the Research Department headed by Mr. Ihab Said, who is a prominent figure in technical research.

  • (العربية) هل يمكنني الحصول على الفائدة على المبالغ النقدية المتاحة لي

    Sorry, this entry is only available in Arabic.

  • how to withdraw from my account

    Please call the call center at 24141215 and we will explain the process in detail.

  • (العربية) هل يمكنني الحصول على عدة حسابات

    Sorry, this entry is only available in Arabic.

  • (العربية) هل يمكنني نقل أموال بين الحسابات

    Sorry, this entry is only available in Arabic.

  • Do Osool carry out same day?

    Yes we carry out trading the same day “0 + T”

  • (العربية) هل يمكنني التداول في أسهم GDR

    Sorry, this entry is only available in Arabic.

  • (العربية) هل يمكنني التجارة في العملات الأجنبية

    Sorry, this entry is only available in Arabic.

  • (العربية) هل يمكنني الشراء في صناديق الاستثمار

    Sorry, this entry is only available in Arabic.

  • (العربية) هل يمكنني شراء / بيع أسهم خارج مصر

    Sorry, this entry is only available in Arabic.

  • What are the call center hours?

    Call center delegates provide you support between 9:00 and 4:00 pm but you can also leave a voice message or send an email to support@osoolesb.com at any time and we will respond to you as soon as possible.

  • (العربية) هل يمكنني الاتصال بخدمة العملاء عبر البريد الإلكتروني

    Sorry, this entry is only available in Arabic.

  • (العربية) فقدت كلمة السر

    Please call the call center at 24141215 and we will explain the process in detail.

  • Forget Password

    Please call our call center at 24141215 and we will assist you.

  • how to escalate my complain

    In case you do not receive the necessary support from the customer service center please feel free to send an email to complaints@osoolesb.com and we will respond immediately.

  • how to withdraw from my account

    Please call the call center at 24141215 and we will explain the process in detail.

  • (العربية) هل يمكنني نقل أموال بين الحسابات

    Sorry, this entry is only available in Arabic.

  • change bank account details

    Please call the call center at 24141215 and we will explain the process in detail.

  • change Email

    Please call the call center at 24141215 and we will explain the process in detail.

  • I want to change my mobile number

    Sorry, this entry is only available in Arabic.

  • change my Email

    Please call the call center at 24141215 and we will explain the process in detail.

  • Is there an instant price screen that enables me to follow the market

    Osool has many price screens to monitor the market and there are differences in the characteristics of each screen and this difference is due to the extent of the needs of the customer tools that in turn meet all his requests

  • Can I add a buy or sell order through the price screen?

    Yes, you can do this with the easiest and fastest way to execute through the Mist screen

  • (العربية) هل يمكننى انشاء شاشة اسعار خاصة بى لمتابعة بعض الاسهم

    Sorry, this entry is only available in Arabic.

  • (العربية) هل يمكننى التحكم فى ظهور بعض اعمدة البيانات و اخفائها

    Sorry, this entry is only available in Arabic.

  • (العربية) هل يوجد تنبيه لبعض الشروط الخاصة حال ظهورها فى السوق

    Sorry, this entry is only available in Arabic.

  • Can I see the historical events of the stock for more than a year ago

    Yes, you can, and for years past and present with the daily history and all the prices achieved that day

  • (العربية) هل يمكننى متابعة شاشة الاسعار اللحظية من خلال هاتفى المحمول

    Sorry, this entry is only available in Arabic.

  • (العربية) هل يمكننى الدخول على الشاشة اللحظية من اى مكان دون الحاجة لتشغيل برنامج خاص

    Sorry, this entry is only available in Arabic.

  • (العربية) هل يمكننى متابعة اعلانات و اخبار السوق

    Sorry, this entry is only available in Arabic.

  • كيف يمكننى الاشتراك فى الشاشة اللحظية

    Please call the call center at 24141215 and we will explain the process in detail.

  • (العربية) هل يمكنني الحصول على الإقراض الهامشي

    Sorry, this entry is only available in Arabic.

  • What is the commission of the Custodian

    Custodian of Assets Holding Company with a minimum commission of purchase or sale of securities is 0.00025 (one quarter per thousand)

  • (العربية) هل يمكننى ان اضيف رصيد الكوبونات للاسهم المملوكة فى حسابى الى الحساب الخاص بى داخل شركة اصول للاوراق المالية

    Sorry, this entry is only available in Arabic.

  • Will the bonus shares be added to the basic stock balance if the company distributes these shares?

    Yes, add any additional share of shares free of charge after the announcement and distribution of the company issuing the share

  • (العربية) هل يمكننى تحويل اسهمى من امين حفظ اخر الى امناء حفظ اصول القابضة

    Sorry, this entry is only available in Arabic.

  • Is it necessary to go to the head office of custodians of assets holding if I have an inquiry

    For ease of dealing with custodians of assets, the customer can go to any of the branches of the company assets and communicate with the custodians of Assets Holding and also through the customer service center 24141215 and respond to all inquiries

  • What are the services that can be performed by custodians of assets holding?

    There are many services:
    • Deposit of shares for the Central Depository with the Egyptian Clearing Company.
    • Allocations resulting from the daily trading of the stock exchange.
    • Collection of stock coupons when they are due.
    • Contract with the securities company to do the work of custodians.
    • Mortgages.
    • Write-off of equity securities
    • Send statements to clients and securities companies upon request.
    • Execution of requests for freezing shares for sale.
    • Respond to market inquiries during the daily trading session.
    • Perform conversion requests to and from records of other custodians.
    • Requests for the consolidation of shares per customer.
    • Editing conservation contracts

  • test 1

    Sorry, this entry is only available in Arabic.

  • how to start opening account

    To open an account, just call us at 24141215, or send an email to newaccount@osoolesb.com.
    You can then select one of the following options:
    1 – to send you a salesperson to your home or office.
    2 – You can pass on any of our branches.

  • What do I do if I live outside Cairo?

    To open an account, just call us at 24141215, or send an email to newaccounts@osoolesb.com
    You can then select one of the following options :.
    1 You can go to any of our branches in your city ..
    2 You can fill out the online version of the contracts and we will send a representative to receive the contracts from anywhere you want.

  • What do I do if I live outside Egypt?

    You should send an email to newaccounts@osoolesb.com
    We will send you an electronic copy of the contracts so you can fill in the contracts. We will contact you to determine how the contracts will be sent

  • Can I print and post contracts?

    Yes you can do so please contact us at 24141215 for an electronic copy, and to agree on the process of sending contracts.

  • Is there a minimum account opening

    There is no minimum to open an online account.

  • how can i get an online account

    Please call our Call Center at 24141215 or support@osoolesb.com. We will contact you to ensure you add the contract online and send you your username and password is created by the customer to ensure maximum safety.

  • can i have an online account and a manager account at the same time

    Yes you can have an online account and an account manager but in this case you will not be subject to the online commission rate system but you will get a traditional brokerage commission rates, even if you carry out your online transactions yourself

  • I have an account with another company, do you have to sign all the details of the contract

    Yes, you will need to do so. We need to make a contractual agreement as stipulated in the regulations.

  • Can I transfer the assets I own to Osool?

    According to the legal terms you will need to do the transfer of assets yourself. Our customer service team will assist you and advise you on how to do this.

  • I am required to personally attend a branch of Osool Company to open an account

    You are always welcome to visit our branches, but you do not need to do so. If you want to open an account, just email us at www.osoolonline.com or contact our call center 24141215 and we can send your company representative to your account. .

  • (العربية) كم يستغرق فتح الحساب في شركة أصول

    Opening an account will take 24 to 48 hours from the time of submission of all required documents

  • (العربية) هل يمكنني الحصول على عدة حسابات

    Sorry, this entry is only available in Arabic.